In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The ITIL SVS (Service Value System) includes 14 general management practices, 17 service management practices, and 3 technical management practices, all of which are subject to the four dimensions of service management. The origins of the practices are as follows:
- General management practices have been adopted and adapted for service management from general business management domains.
- Service management practices have been developed in service management and ITSM industries:
Capacity and performance management
IT asset management
Monitoring and event management
Service catalogue management
Service configuration management
Service continuity management
Service level management
Service request management
Service validation and testing
- Technical management practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.