Forget about the lifecycle, if the foundation of the ITIL V3 was the 5 lifecycles:
In ITIL 4, we have to think about dimensions, the 4 dimensions:
Those dimensions are linked strongly with the ITIL SVS (Service Value System) which is composed of 5 core components:
Which in return have a strong relationship with the 3 main practices (general management practice, service management practice and technical management practice). If in ITIL V3 we said incident management process, now in ITIL 4 we will say incident management practice. There are in total 34 practices (14 general management practices, 17 service management practices and 3 technical management practices).
The 14 general management practices are (more details here):
17 service management practices are (more details here):
3 technical management practices are (more details here):
Here a quick resume of the ITIL 4:
When you are managing a team, “how to be a good manager” is the “must”...
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
ITIL V3 is going to be obsolete...
Managing an IT service when I start a new company is not an easy task, particularly true, if the service...