ITIL 4 Managing Professional Transition Module Certification
The ITIL 4 MP transition module allows to the people who have the ITIL V3 Expert or who have the 17 points of the ITIL V3 to easily transition to ITIL 4, to resume to get the ITIL 4 Managing Professional Certification with only one course and one exam.
This transition module enables us to recognise our previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.
It will provide information on the key elements of the following modules:
- ITIL 4 Specialist Create, Deliver and Support
- ITIL 4 Specialist Drive Stakeholder Value
- ITIL 4 Specialist High Velocity IT
- ITIL 4 Strategist Direct Plan and Improve
The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation. The ITIL 4 Managing Professional transition module is launched on 3 October 2019. In this link, I explained my exam experience and how I got certified successfully.
Interesting Management
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Part 1: A good manager, better team motivation, better team productivity, better team results
When you are managing a team, “how to be a good manager” is the “must”...
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Report optimization, increase your time management
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
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Tools to get your ITIL intermediate certifications, the missing 15 points for the ITIL 4 Managing Professional
ITIL V3 is going to be obsolete...
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The importance of the first customer meeting for the service
Managing an IT service when I start a new company is not an easy task, particularly true, if the service...
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1 click macro tool: Incident/Problem Management - create a daily report in excel
This file will allow you to have in one single excel file the issues (incidents, problems, outages, major incidents...
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1 click macro tool: Incident/Problem Management - create a daily report and a public version in excel
This file is an extended version of the above that includes the option to create a public version to share with...
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1 click macro tool: Problem/Incident Management - compile multiple daily excel files in 1 with access
This file will allow you to compile all daily issues reported in excel in 1 single excel file in xlsx format...
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1 click macro tool: Incident/Problem Management - create a monthly report in excel
This file will allow you to create a monthly report related to daily issues and updating all pivots, charts and...
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1 click macro tool: Problem/Incident Management - create daily reports and compile them in 1 to create the monthly report in excel
This tool will create daily reports then compile them to create the monthly...
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Calculate a weighted average for a SLA and a conversation time with a formula in an excel report
In one of my experiences, I had a tool that gave me the weighted average...
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Search in different sheets then display the wanted data with a formula in an excel report
vlookup and hlookup are formulas that allow to search a data in another...
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Find the good data by matching 3 different criterias with a formula in an excel report
It is a combination of “index” and “match” formulas, much better...
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Sum and count sales with a formula in an excel report
Extracting data from salesforce or qlikview may not give the information I needed, it already happened...
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Know how long a service is impacted with a formula in an excel report
It is important to know how long the service has been impacted by...