I like to use indicator group because it is a good way to organize and to manage efficiently the indicators. For instance, I created a problem indicator group so all indicators related to problem will be inside, another one about change, another one about CMDB, etc. If I don’t do that, all indicators will be mixed so as you can guess, it is more practical. To create an indicator group, follow those steps:
Now that I have my indicator group, I need to fill it with indicators, to do it, read ServiceNow: indicator to define my chart for a report management.
When you are managing a team, “how to be a good manager” is the “must”...
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
ITIL V3 is going to be obsolete...
Managing an IT service when I start a new company is not an easy task, particularly true, if the service...