One of the good things of ServiceNow is that the tool allows to create charts and tables for my monthly report, in such case, I don’t need to extract the data into excel and to do everything with excel. Of course, it doesn’t mean that I stopped to use excel but for some simple charts, it is easier and better to use the reporting function of this tool management.
The tool offers me 2 ways, the report function or the widget function. I don’t have a preference since I am using both depending of the type of reports but if I have to choose which one is better, I will say “report”.
“Reports” is easy to use, by just few clicks and in few minutes I can create a chart, a pivot table or a listing. I don’t have to think about it, just giving a name, selecting the database to get the results then selecting the type of charts and doing some configuration to personalize it, and I am done. Optionally, I can configure to get the reports automatically by email in excel or pdf file for instance.
“Widgets” is not the contrary but almost. It is not so simple because a widget is pulling the result from an indicator and if I want to do some filtering, I need to create a breakdown. To resume, a widget is nothing without an indicator so first, I have to create an indicator and if I want to get deeper details, I have also to create a breakdown linked to this indicator. Once I have it, I can create a widget that will be associated with this indicator. As you can see, it is not as friendly as “reports”.
“Widgets” is more powerful than “reports” because it offers more options so if I can’t get what I want from “reports”, I will create a widget and if I can’t get what I need from “widgets”, I just extract the data and I will work with excel.
The purpose for me if I am working in a project in which the company uses ServiceNow, I will try to get all the needed reports from this tool because it will save me a lot of time. To know more about “reports”, read ServiceNow: create reports for a report management and for “widgets”, read ServiceNow: widget to create a chart for a report management.