Calculate SLA overdue with a formula in an excel report

All ticketing tools have a field about SLA overdue for incident and problem tickets so why need to calculate it ?? This is a backup solution in case if the tool is not working and I need really but really which tickets are overdue.

macro excel


When I use the formula ?

When the ticketing tool is not working and I need to do it manually.


How to use the formula ?

The formula in this topic is with "," so depending of the operating system of your PC, the formula should have ";" instead of ",".


How are the formulas ?




Put this formula:


To use it, in the “SLA” sheet, I have to define the number of days when the SLA will change its status, from 0 (none) to 4 (overdue) and for each priority type. As you cann see, I just count the working days meaning that I excluded the weekend for the week.

macro excel

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