• itil

    Be successfully certified ITIL 4 Managing Professional Transition

    I couldn’t be successfully certified without studying it. The first thing is to learn the definition, some are the same and some have changed a little. Learning the definition gave me some inputs but the main focus...

  • itil

    ITIL 4 Foundation Certification

    It is the introduction of the ITIL good practice and the basics of the IT Service Management (ITSM). Contrary to the intermediate level...

  • itil

    Be successfully certified ITIL 4 Strategic Leader

    As I said, ITIL DITS is a little different because for the other certifications, I just had the multiple choice exam. In this case, I had first a practical assignment, a kind of case study in which I had to select one of the 3 companies. This case study is totally open book meaning that I could use every resource I wanted...

  • itil

    ITIL 4 Foundation: Four Dimensions

    To support a holistic approach to service management, ITIL defines 4 dimensions that collectively are critical to the effective and efficient facilitation...

  • itil

    ITIL 4 Foundation: Core Components of ITIL SVS

    The core components are the structure of the ITIL SVS (Service Value System). The purpose is to ensure...

Team Management

Service Management

Report Management