I couldn’t be successfully certified without studying it. The first thing is to learn the definition, some are the same and some have changed a little. Learning the definition gave me some inputs but the main focus...
It is the introduction of the ITIL good practice and the basics of the IT Service Management (ITSM). Contrary to the intermediate level...
As I said, ITIL DITS is a little different because for the other certifications, I just had the multiple choice exam. In this case, I had first a practical assignment, a kind of case study in which I had to select one of the 3 companies. This case study is totally open book meaning that I could use every resource I wanted...
To support a holistic approach to service management, ITIL defines 4 dimensions that collectively are critical to the effective and efficient facilitation...
The core components are the structure of the ITIL SVS (Service Value System). The purpose is to ensure...
When you are managing a team, “how to be a good manager” is the “must”...
This is the most important characteristic of a good manager, always be there...
Without motivation there are no innovation for the service because you can’t implement new strategies...
Managing an IT service when I start a new company is not an easy task, particularly true...
One of the many challenges was the holiday calendar or I simply called the team calendar...
It is not the same relation that I will build if I meet my customer once...
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
A good result presentation is the reflection of my professionalism...
In the IT service management, it is normal to use a trend chart to...