It helps you to get certified and it is for IT people who work within technology and digital teams across businesses. It provides practical and technical knowledge about how to run successful IT enabled services, teams...
With my ITIL 4 MP and SL in the pocket, I decided to take one of the extension modules with no prerequisites...
It helps you to get certified and it is about to demonstrate that you have a clear understanding of how...
It helps you to get certified and it is about how cloud procurement and technology can...
The first thing is to learn the definition, it gave me some inputs but the main focus was in the CDS, DSV...
My last step before to be eligible for the ITIL Master. Before the exam, there is a practical assignment...
When you are managing a team, “how to be a good manager” is the “must”...
This is the most important characteristic of a good manager, always be there...
Without motivation there are no innovation for the service because you can’t implement new strategies...
Managing an IT service when I start a new company is not an easy task, particularly true...
One of the many challenges was the holiday calendar or I simply called the team calendar...
It is not the same relation that I will build if I meet my customer once...
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
A good result presentation is the reflection of my professionalism...
In the IT service management, it is normal to use a trend chart to...