ITIL
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Be successfully certified ITIL 4 Managing Professional Transition
I couldn’t be successfully certified without studying it. The first thing is to learn the definition, some are the same and some have changed a little. Learning the definition gave me some inputs but the main focus...
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ITIL 4 Foundation Certification
It is the introduction of the ITIL good practice and the basics of the IT Service Management (ITSM). Contrary to the intermediate level...
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Be successfully certified ITIL 4 Strategic Leader
As I said, ITIL DITS is a little different because for the other certifications, I just had the multiple choice exam. In this case, I had first a practical assignment, a kind of case study in which I had to select one of the 3 companies. This case study is totally open book meaning that I could use every resource I wanted...
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ITIL 4 Foundation: Four Dimensions
To support a holistic approach to service management, ITIL defines 4 dimensions that collectively are critical to the effective and efficient facilitation...
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ITIL 4 Foundation: Core Components of ITIL SVS
The core components are the structure of the ITIL SVS (Service Value System). The purpose is to ensure...
Team Management
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Part 1: A good manager, better team motivation, better team productivity, better team results
When you are managing a team, “how to be a good manager” is the “must”...
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Part 2: A good manager, better team motivation, better team productivity, better team results
This is the most important characteristic of a good manager, always be there...
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Self-consciousness motivation, a team self-inspiration
Without motivation there are no innovation for the service because you can’t implement new strategies...
Service Management
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The importance of the first customer meeting for the service
Managing an IT service when I start a new company is not an easy task, particularly true...
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A good team calendar for a better service management
One of the many challenges was the holiday calendar or I simply called the team calendar...
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Build a strong trust relationship with the customer to improve the service and to win new market
It is not the same relation that I will build if I meet my customer once...
Report Management
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Report optimization, increase your time management
As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
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A good powerpoint presentation of the IT service results for a good success
A good result presentation is the reflection of my professionalism...
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Update automatically a trend chart using name manager in an excel report
In the IT service management, it is normal to use a trend chart to...
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1 click macro tool: create a daily report in excel
This file will allow you to have in one single excel file the issues (incidents, problems, outages, major incidents...
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1 click macro tool: create a daily report and a public version in excel
This file is an extended version of the above that includes the option to create a public version to share with...
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1 click macro tool: compile multiple daily excel files in 1 with access
This file will allow you to compile all daily issues reported in excel in 1 single excel file in xlsx format...
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1 click macro tool: create daily reports and compile them in 1 to create the monthly report in excel
This tool will create daily reports then compile them to create the monthly...
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Calculate a weighted average for a SLA and a conversation time with a formula in an excel report
In one of my experiences, I had a tool that gave me the weighted average...
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Search in different sheets then display the wanted data with a formula in an excel report
vlookup and hlookup are formulas that allow to search a data in another...
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Find the good data by matching 3 different criterias with a formula in an excel report
It is a combination of “index” and “match” formulas, much better...
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Sum and count sales with a formula in an excel report
Extracting data from salesforce or qlikview may not give the information I needed, it already happened...