To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

5. Agree

• 5.1 Shared responsibilities

Consumer and CSP:

• Finalize solution scope
• Begin onboarding planning

Limited negotiation with standard services

Non-standard services feature negotiation

Outcomes: share expectations and understanding of service scope and service quality

Deliverables:

• Cloud service agreement
• Onboarding specification:
  • Resources
  • Training
  • Knowledge
  • Tools

Cloud services standardized: limited negotiation scope

Service combination to meet requirements for optimal cost

Best prices:

• Service bundle
• Minimum usage

Renegotiation focuses on:

• Reducing cost
• Changing usage levels
• Modifying service bundle

SaaS bundles offer discounts:

• Only cost effective if all services used
• Reduce bundle users
• Subscribe to individual applications

Agree step focus:

• Service combination
• Balance of:
  • Cost
  • Utility
  • Warranty

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Agree chapter.