1. Involving users in the onboarding plan
Onboarding requires user collaboration
Involvement depends on:
Relationship impacts consumption
Promote collaboration through:
Other collaboration with users:
Service usage analytics
End-user data
Business relationship
CSP-consumer collaboration
2. Establishing communication channels
Communication channels:
Communication policies
3. Preparing users for the new services
Special skills
Collect requirements
Apply to service
Control implementation
Check requirement relevance
External requirements
Apply before use
Requirements may need for:
Actions included in onboarding
May need ongoing validation
Consumer agree measures with CSP
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
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