ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard - Mutual Capabilities
Service relationships enable value co-creation
Elevate capabilities of both parties
Opportunities for cloud consumers and service providers: guiding principles for co-create value
| Guiding principles | Description |
| Focus on value | Identify business outcomes Identify improvements Enhance experience |
| Start where you are | Engage users in onboard Always consider users Smooth adoption |
| Progress iteratively with feedback | Review and test changes Welcome feedback Consumer and CSP use feedback |
| Collaborate and promote visibility | Collaborate with all stakeholders Aids incident resolution |
| Think and work holistically | Cloud users influence value Understand responsibilities Effect on success |
| Keep it simple and practical | Evidence of complexity and effectiveness Communicate improvements Simplify experience |
| Optimize and automate | Collect user feedback Identify optimizations |
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
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