ITIL 4 Strategic Leader Certification Course: Environmental Analysis - Strategy Tiers

Traditional approach is based on tiers:

  • Business drives digital and digital strategies
  • Digital strategy can impact IT strategy

Must change the view with a clearer understanding of business, digital, and IT strategy

itil 4
Business strategy Digital strategy IT strategy

Business strategy: how an organization defines and achieves its purpose

Organizational culture determines how the strategy is followed and enforced

Will incorporate:

  • How the vision and objectives will be defined, communicated, and refined
  • The business model
  • How the organization will align (think four dimensions)
  • Organizational guiding principles
  • Strategic plans (what is the course of action and how will resources be allocated)
  • What the organization will NOT do

Digital strategy: a business strategy that is based all or in part on using digital technology to achieve its goals and purpose

  • Not about what technologies will be use or introduced
  • It is a business strategy based on emerging technology

Understands:

  • Technology is changing and it’s changing the environment
  • If a response is necessary or if current operations is sufficient
  • Opportunity identification within digital world
  • Risks associated with each opportunity
  • Create a plan that exploits the opportunities and mitigates risks

IT strategy understands:

  • How the IT department in an organization supports the business goals of the organization
  • Which technology will be used to perform business operations
  • How to utilize the technology envisioned in the digital strategy
  • How to move to technology that supports the organization’s objectives
  • The nature and role of technology suppliers

It’s not:

  • The back office strategy around the data center and infrastructure
  • An element that supports the digital strategy with architecture
  • A component of the digital strategy (digital technology includes IT)

Go back to ITIL 4 Strategic Leader Certification Course: Environmental Analysis to finish this chapter or to the main page ITIL 4 Strategic Leader Certification Course.

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