Operating model: conceptual and/or visual representation of how an organization cocreates value with its customers and other stakeholders, as well as how the organization runs itself:
Represents a series of practices and choices:
Tool facilitating the design/configuration of organization’s operations, 2 themes:
1. Operating model canvas
2. Operating models for digital organizations
Contents shared with operating models:
Unique features include:
3. Structuring the organization
A digital business needs to be flexible and responsive in order to rapidly respond to market conditions and to adopt new emerging practices and technology to provide sustained competitive advantage:
To be successful, must have:
Go back to ITIL 4 Strategic Leader Certification Course: Implementing a Digital Strategy to finish this chapter or to the main page ITIL 4 Strategic Leader Certification Course.
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