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ITIL 4 Acquiring Managing Cloud Services Certification Course: Co-create - Cloud Value Co-creation Map

1. Five drivers

itil 4
Co-creation driver Description
Strategic adaptability In a highly competitive environment, cloud services can differentiate the organization from its external or internal market and make it more competitive
Consumer experience Services that are delivered directly to consumers (internal or external) usually aim to provide a significantly positive experience in order to retain consumers
Operational excellence Many organizations require highly optimized services in terms of cost, efficiency, and effectiveness. This is common for highly commoditized back-end systems
Realiability, resilience and continuity Many services emphasize being available, scalable, and robust, especially core or backbone systems
Governance and control Many services are highly regulated or involve sensitive information, such as child welfare technology services

Drivers shaped by aspects:

  • Customer organization’s cloud strategy
  • CSP’s or partner’s knowledge base and documentation
  • CSP’s or partner’s practices
  • CSP’s architectural design principles and best practices
  • Industry best practices and standards
  • Customer organization’s architectural standards and best practices
  • Customer organization’s practices
  • Customer organization’s knowledge base and documentation

2. Applying the value co-creation map

ITIL practices aid value co-creation

Define:

  • Activities
  • Responsibilities

Map practices against objectives

Include all practices related to value drivers

Understand practice maturity

Identify gaps

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Co-create to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

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