ITIL 4 Acquiring Managing Cloud Services Certification Course: Co-create - Cloud Tools for Value Co-creation
CSPs provide cloud optimization tools
Proprietary toolsets
General tools
| Co-creation driver | Cloud tools |
| Strategic adaptability | Service roadmaps New functionality |
| Consumer experience | Provide feedback channels Improve services |
| Operational excellence | Service health dashboards Communication APIs Message centers Service roadmaps Assessment tools Advisory dashboards |
| Reliability, resilience and continuity | Reference architecture Best practice Advisory dashboards |
| Governance and control | Policies Management tools Cost management tools Cost dashboards Security and compliance centers Monitoring |
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Co-create to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
Interesting Management
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Part 1: A good manager, better team motivation, better team productivity, better team results
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Report optimization, increase your time management
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Tools to get your ITIL intermediate certifications, the missing 15 points for the ITIL 4 Managing Professional
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The importance of the first customer meeting for the service
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1 click macro tool: Incident/Problem Management - create a daily report in excel
This file will allow you to have in one single excel file the issues (incidents, problems, outages, major incidents...
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1 click macro tool: Incident/Problem Management - create a daily report and a public version in excel
This file is an extended version of the above that includes the option to create a public version to share with...
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1 click macro tool: Problem/Incident Management - compile multiple daily excel files in 1 with access
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1 click macro tool: Incident/Problem Management - create a monthly report in excel
This file will allow you to create a monthly report related to daily issues and updating all pivots, charts and...
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1 click macro tool: Problem/Incident Management - create daily reports and compile them in 1 to create the monthly report in excel
This tool will create daily reports then compile them to create the monthly...
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Calculate a weighted average for a SLA and a conversation time with a formula in an excel report
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Search in different sheets then display the wanted data with a formula in an excel report
vlookup and hlookup are formulas that allow to search a data in another...
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Find the good data by matching 3 different criterias with a formula in an excel report
It is a combination of “index” and “match” formulas, much better...
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Sum and count sales with a formula in an excel report
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Know how long a service is impacted with a formula in an excel report
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