ITIL 4 Acquiring Managing Cloud Services Certification Course: Introduction - Cloud Customer Journey
Customer journey:
- End-to-end experience
- Service provider touchpoints
- Applied to cloud consumer (cloud service consumer perspective)
Cloud customer journey (help management of cloud adoption):
- Cyclical
- Sequence
| Explore | Define needs/value and identify CSPs |
| Engage | Build CSP relationship |
| Offer | Define requirement |
| Agree | Negotiate utility, warranty and experience |
| Onboard | Transition services |
| Co-create | Manage services and relationships |
| Realize | Track and evaluate value co-creation |
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Introduction to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
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