To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

1. Introduction

• 1.1 Key definitions
• 1.2 Types of cloud solution
• 1.3 Cloud deployment models
• 1.4 Decision to use cloud services
• 1.5 Cloud customer journey

1. What is the cloud ?

Key characteristics:

• Broadly accessible via networks
• Metered
• Multi-tenant
• Shared resource pooling
• On-demand
• Self-service
• Scalable, with high elasticity

2. Origins of cloud

Commercial webmail in the 1990s:

• Shift towards remote, on-demand services via a global network
• Not meeting all the characteristics of modern cloud services

2.1 Cloud as a result of commoditization Commoditized when standard component Optimizing and sourcing Automation business processes started by organizations: Custom processing No remote access Investing data centers: High cost Unclear ROI High risk Poor IT provisioning

Cloud solutions:

• Technology commoditization
• New generations of communication standards
• Virtualization
• Orchestration
• Self-service portals
• Payment systems
• Metering and utilization tracking capabilities

2.2 Cloud as a result of innovation

Cloud service providers (CSPs) pioneer emerging technology:

• AI
• Machine learning
• Virtual reality
• IoT

2.3 Rethink about managing technology

IT infrastructure, cost management, service quality and user experience

Impact of changing services, compatibility and security

Scalability, flexibility, elasticity and governance

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Introduction chapter.