Justifies expenditure
Provides information:
High level business case
Detail added after service selection
Financial analysis
Risk
Decision-making foundation
Assumption-based
Uncertain and conflicting
1. Building a business case
Business case identifies:
Cover:
Be realistic about:
All stakeholder needs must be met
Explicitly communicate all needs
2. Structure
Executive summary
Introduction
Problem statement
Analysis
Overview:
Recommendations
Conclusions
3. Communication
Business case is for senior management
Approval process provides guidelines on:
Experts (not involved in drafting business case) verify content: before submission to decision makers
Decision makers have authority and budget control
Must have time to:
Decision-making criteria:
Impacts must be understood
Communicate decision to all affected
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