Continually improve cloud services Ongoing CSP alignment Viable cloud strategy ITIL continual improvement practice:
1. What´s the vision ? Define strategy in explore Regularly revise vision Organization´s needs mature as more cloud services used Complexity increases Important considerations: |
Considerations | Description |
Usage |
Competitor cloud usage ? Cloud trends ? Requirement patterns ? |
Roadmaps |
CSP activity ? Focus on specific areas ? |
Feedback |
Service consumer opinion ? |
Current vision |
Vision aligned with trends ? Requires evolutions ? Aligned with other IT strategies ? |
Assess delivery against vision
Assess cloud readiness in engage
Reassess regularly
2. Where are we now ?
Proficiency:
Alignment:
Backlog:
Costs:
Service level:
Customer experience:
Deployments: cloud real estate vs cloud architecture standards
Roadmap:
Accessibility:
Changes:
3. Where do we want to be ?
Compare operating model to vision
Identify gaps
Improvement opportunities
May require new operating model
Sub-optimal model requires holistic change
Seek outside expertise
Simple change:
Key questions:
4. How do we get there ?
Compare operating models
Determine gaps between current and future state
Define transition roadmap:
Outsource operating model areas
Managed service provider
Cost effective
Outsourcing questions:
Don´t outsource strategic areas
High risk to value
Outsourcer responsible for activity
Consumer responsible for outcomes
No target operating model
Prioritize improvement backlog
Involve CSP
5. Take action
For outsourced operating models:
Complete improvement backlog with Agile:
Continuous improvement flow
Batch iterations in sprint
Use Agile metrics:
Measure ongoing effectiveness
6. Did we get there ?
Key questions:
Objectives and key results (OKRs)
Success measure
Link key metrics and key results
Engage CSP in choosing metrics
Clear OKRs allow objective evaluation
Improvement evaluation:
7. How do we keep the momentum going ?
Continual improvement ongoing
Cloud continually evolves
OKRs for an improvement initiative achieved form the new baseline for the next improvement (ensure improvement no regress)
Improve the continual improvement practice
Allows rapid future improvements
Review practice
Practice OKRs
Assess improvement:
Ensure standardization through:
Use infrastructure as a code (IaaC) and configuration as a code (CaaC)
Cloud policy
Ensures compliance
Non-compliance obstructs deployments
Control cloud estate with CSP
Prevent:
Establish thresholds
Monitor regression
VUCA environment:
Continual improvement cycle:
Faster move, more improvement and higher value
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