ITIL 4 Managing Professional Certification Course: Foundation
To begin this course, go to the main page ITIL 4 Managing Professional Certification Course.
1. Foundation
- 1.1 Key definitions
- 1.2 Four dimensions
- 1.3 Service value system (SVS)
- 1.4 Service value chain (SVC)
- 1.5 Guiding principles
I will give a resume about the key concepts of service management:
- Service offering
- Service provision
- Service consumption
- And service relationship management
I will include how the guiding principles can help an organization to adopt/adapt the service management and its four dimensions, the purpose and the components of the service value system and the activities of the service value chain including how they interconnect.
Go back to ITIL 4 Managing Professional Certification Course for the other chapters if you completed this Foundation chapter.
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1 click macro tool: Incident/Problem Management - create a daily report and a public version in excel
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1 click macro tool: Problem/Incident Management - create daily reports and compile them in 1 to create the monthly report in excel
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vlookup and hlookup are formulas that allow to search a data in another...
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Find the good data by matching 3 different criterias with a formula in an excel report
It is a combination of “index” and “match” formulas, much better...
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Sum and count sales with a formula in an excel report
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Know how long a service is impacted with a formula in an excel report
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