ITIL 4 Strategic Leader Certification Course: Creating a Digital Strategy

more panorama pictures

6. Creating a digital strategy

Go back to ITIL 4 Strategic Leader Certification Course for the other chapters if you completed this Creating a Digital Strategy chapter.

Part 1: A good manager, better team motivation, better team productivity, better team results

When you are managing a team, “how to be a good manager” is the “must”...
Report optimization, increase your time management

As manager, I am doing many reports, even when I was an ITIL consultant, I still needed to do many reports...
Tools to get your ITIL intermediate certifications, the missing 15 points for the ITIL 4 Managing Professional

ITIL V3 is going to be obsolete...
The importance of the first customer meeting for the service

Managing an IT service when I start a new company is not an easy task, particularly true, if the service...

1 click macro tool: Incident/Problem Management - create a daily report in excel

This file will allow you to have in one single excel file the issues (incidents, problems, outages, major incidents...
1 click macro tool: Incident/Problem Management - create a daily report and a public version in excel

This file is an extended version of the above that includes the option to create a public version to share with...
1 click macro tool: Problem/Incident Management - compile multiple daily excel files in 1 with access

This file will allow you to compile all daily issues reported in excel in 1 single excel file in xlsx format...
1 click macro tool: Incident/Problem Management - create a monthly report in excel

This file will allow you to create a monthly report related to daily issues and updating all pivots, charts and...
1 click macro tool: Problem/Incident Management - create daily reports and compile them in 1 to create the monthly report in excel

This tool will create daily reports then compile them to create the monthly...

Calculate a weighted average for a SLA and a conversation time with a formula in an excel report

In one of my experiences, I had a tool that gave me the weighted average...
Search in different sheets then display the wanted data with a formula in an excel report

vlookup and hlookup are formulas that allow to search a data in another...
Find the good data by matching 3 different criterias with a formula in an excel report

It is a combination of “index” and “match” formulas, much better...
Sum and count sales with a formula in an excel report

Extracting data from salesforce or qlikview may not give the information I needed, it already happened...
Know how long a service is impacted with a formula in an excel report

It is important to know how long the service has been impacted by...