To begin this course, go to the main page ITIL 4 Strategic Leader Certification Course.
8. Practices
1. Key definitions
Practice: a set of organizational resources designed for performing work or accomplishing an objective
Practice success factors (PSF): a complex functional component of a practice that is required for the practice to fulfill its purpose
Go back to ITIL 4 Strategic Leader Certification Course for the other chapters if you completed this Practices chapter.
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