To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.
3. Engage
Consumer:
Cloud landscape is complex: consumers must understand it
Key awareness: CSP services versus other organizations
Three key areas:
Outcomes:
CSPs specialize in providing standardized services: don´t engage consumers with unique requirements
Tailored solutions provided through CSP partner
Multiple types of partners:
Difficult to understand partner roles. Rule:
Define requirements and assess readiness:
Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Engage chapter.
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