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ITIL 4 Managing Professional Certification Course: Create, Deliver and Support (CDS) - Value Stream for a New Service

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The value stream needs to consider all activities in the end to end value stream that takes demand and helps to co‐create value

The value stream may represent activity from many different teams: project office, integrated product teams, separate silo’d teams doing architecture, design, development, infrastructure, testing, release, etc.

The value stream must be designed to enhance the entire customer journey, not just the individual touchpoints:

  • Outside‐in approach considers everything from the customer viewpoint
  • An inside‐out approach (very IT‐centric) is based on requirements only

Involve all stakeholders in the value chain as early as possible including customers, not just IT staff

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Practices that influence the value stream for a new service:

  • Portfolio management
  • Business analysis
  • Risk management
  • Financial management
  • Architecture management
  • Service design
  • Capacity and performance management
  • Availability management
  • Information security management
  • Service continuity management
  • Supplier management
  • Project management
  • Software development and management
  • Infrastructure and platform management
  • Service level management
  • Service validation and testing
  • Deployment management
  • Release management
  • Change enablement

Go back to ITIL 4 Managing Professional Certification Course: Create, Deliver and Support (CDS) to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.

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