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ITIL 4 Managing Professional Certification Course: High Velocity IT (HVIT) - Fundamental Concepts for Delivering HVIT

1. Key behavior patterns

Reflect organizational needs and practitioners’aspirations:

  • People want to do worthwhile things, to learn and improve, to be recognized
  • These are not unique to high velocity IT
  • This particular combination appeals to people who understand the digitally enabled enterprise

Five key behaviours for high velocity IT:

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1.1 Deal with uncertainty

Accept ambiguity and uncertainty:

  • Favour experimentation
  • Don’t be afraid to fail… safely
  • Accept that things aren’t perfect… and have techniques to deal with it
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1.2 Trust and be trusted

Respect professional skills and trust people to make decisions

Be considerate to fellow human beings

Provide honest, but considerate, feedback

Share knowledge

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1.3 Commit to higher performance

Continually raise the bar:

  • Never be satisfied with the status quo (good today, maybe not so tomorrow)
  • Customers happier when initiative is taken to make improvements
  • Practitioners should look for and follow up on them
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1.4 Help get customers´jobs done

Help somebody solve their problems and become what they want to

Recognises how customers feel

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1.5 Improve by being inquisitive

Commit to continual learning:

  • Underpins all others…
  • And is the root cause of many organizational problems (don’t have the right information when its needed)
  • Data driven experiments challenge and improve hypotheses
  • Short feedback loops are key to learning
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2. Principles, models, and concepts

Numerous models influence organizational culture and are grouped by:

  • Purpose: external goal that drives people's efforts (the changes enabled by products and services) - click here for more informations
  • People: organizing work that produces or relies on knowledge, and fostering a healthy and productive workplace - click here for more informations
  • Progress: understanding the complex nature of work, and improving by learning - click here for more informations

Go back to ITIL 4 Managing Professional Certification Course: High Velocity IT (HVIT) to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.

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