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ITIL 4 Managing Professional Certification Course: High Velocity IT (HVIT)

To begin this course, go to the main page ITIL 4 Managing Professional Certification Course.

4. High Velocity IT (HVIT)

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1. Digital organization

Key message: a digital organization is one where digital technology enables them to do business significantly differently, or do significantly different business

Digitally‐enabled organization might be a better term

Digital technology is:

  • A significant enabler for internal processes
  • Often part of their products and services
  • A strategic part of the business model
  • For primary activities, not just supporting

Digital first is part of the culture

2. Digital products

Key message: a product is a configuration of an organization’s resources designed to offer value for a consumer. A product is digital when the consumer experiences digital technology in the goods, resources, or interactions

Products are provided to consumers by services that enable value co-creation

Consumers acquire goods, and interact with the service provider

Value is co-created when consumer applies their resources to use the product

Many services provide consumer with both digital and physical (or analogue) experiences

3. Digital technology

Key message: digital technology is technology that digitizes something. Digitization is the process of transforming something from analogue form to digital form, in other words expressed in (binary) digits

Digital technology includes IT and operational technology (OT)

IT is storing, retrieving, transmitting and manipulating data (only creates value when someone acts on a decision made using that data)

OT is using data to take physical action (car engine control, electricity grid, etc.)

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4. Digital transformation

Key message: digital transformation is the use of digital technology to enable a significant improvement in the realization of an organization’s objectives that could not have been feasibly achieved by nondigital means

Enables an org to do business significantly differently OR to do significantly different business

Often includes major investment in digitizing, robotizing, or automation

Often requires organizational change because digital solutions are used differently

Transformation is a major change but it can be agile and incremental (some organizations need smaller improvements, not transformation)

Transformation involves costs and risks

When is transformation appropriate ?

  • The funding is available
  • There is a clear ROI
  • The transformation fits the organization’s risk appetite
  • Other required resources are available
  • The transformation fits the organization’s culture

5. High velocity IT

Key message: high velocity IT is the application of digital technology for significant business enablement, where speed is crucial. It is not restricted to fast development ‐ high velocity is required from innovation through development and operations to actually realizing value

High velocity does not reduce service utility or warranty

It’s not binary, can be higher or lower

Velocity is speed AND direction must be doing the right thing fast

Increasing velocity has costs and risks:

  • But gives competitive advantage
  • Must ensure there is a clear ROI
  • May be difficult if the culture does not fit
  • Some orgs don’t need high velocity

6. IT transformation

Key message: where business and IT are regarded as separate organizational functions, “IT transformation” can be used to denote major change to improve how IT services are provided

How IT systems and services are developed, run and supported

If IT is not separate from the business, then there is no clear distinction between digital transformation and IT transformation

Go back to ITIL 4 Managing Professional Certification Course for the other chapters if you completed this High Velocity IT (HVIT) chapter.

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