1. Service value chain
1.1 And DevOps
1.2 And the service consumer
Service consumers focus on acquisition, provision, and use |
Service provider and the service value chain |
1.3 And value streams
Value stream comprises an actual series of steps to create and deliver products and services to consumer (activity point)
HVIT orgs may have multiple concurrent value streams
Critical aspects for the value stream:
2. Digital product lifecycle
Starts with exploration:
They may discover each other and engage, sometimes leading to a transaction
Before service is provided/consumed there are onboarding activities for both
Value is co‐created until consumer or provider terminate the agreement
Service provider and service consumer each have their own lifecycle:
Service provider | Service consumer | |
Explore | Research and develop product and service offering | Become aware of product and service offering, assess it and enter into an agreement |
Onboard | Instance of the product is installed and user organization is onboarded, sometimes with a transition from a replaced product or service | |
Co-create | Deliver and support product. Experience increasing, stable or decreasing ROI, decide whether to buy, hold or sell (improve, retain, replace/retire) | Use the product. Experience increasing, stable or decreasing value, decide whether to replace/retire |
Offboard | Instance of the product is uninstalled and user organization is offboarded, sometimes with a transition to a replacement product or service | |
Retired | Service provider no longer offers or supports the product | Service consumer no longer uses the product, but other service consumers may be using it |
Go back to ITIL 4 Managing Professional Certification Course: High Velocity IT (HVIT) to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.
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