Once I created my dashboard, I will need to fill it with charts/reports. If you didn’t do it yet, read ServiceNow: dashboard to optimize the widget management. In the other hand, I don’t need to use a dashboard, I can put my reports/charts in my homepage, read ServiceNow: add reports/charts in the homepage.

The main difference between a dashboard and a homepage is the organization. I can create many dashboards as I want so I can put charts/reports related to it, for instance, all problems into the problem dashboard. There is only 1 homepage and all reports/charts that I will put inside, all are mixed together. To add a report or a chart in my dashboard, follow those steps:

• 1. Go to “self-service -> dashboards”
  
• 2. Search my dashboad then open it
  a. On the top right, click on “+” button
  
  b. In “add widgets”
  
  • i. Click on “favorites” to get more option then select one
    
  • ii. In “filter”, put a name or search in the list
    
  • iii. Once find it, select it then click “add”
    
  c. The chart/report will display in my dashboard
  
  • i. To refresh it:
    1. Move the mouse to the title area of the chart/report and on the right side, click on “refresh”
    
  • ii. To edit it:
    1. On the top right of the dashboard, click on “+” button
    2. Move the mouse to the title area of the chart/report and on the right side, click on “edit content”
  
  NOTE: if I have multiple reports/charts, I can move them to change the order
  

I can share or create more tabs for my dashboard, for that, on the top right, just beside the “+” button, I just select the correct one:

• To share
  
• To configure